Our policies & delivery information
We want to make sure every visit to Willow & Nutmeg Ltd is an easy and happy one. That’s why we’ve developed clear policies outlining everything you need to know about how we operate. Please read on to find out more and if you have any questions, get in touch and we’ll be happy to help.
When you buy from us we want you to be delighted with your purchase. We do however recognise that you may change your mind and wish to return an item.
In order to return a product it must be:
in a resellable condition unless it's faulty
returned with all tags and labels attached
returned in original packaging
You have 14 days from delivery to return the item and to begin the process please e-mail us for return instructions at firstname.lastname@example.org
Any queries you may have can be directed to email@example.com
We will endeavour to be accurate in our sizing of items. We stock some items that are classified as 'one size'. As we are all aware one size does not fit all! In the case of one size items we will provide an approximate size range alongside this definition to aid your selection.
Delivery options will be provided at checkout.
For those customers living within a 10 mile radius of Yateley we offer a free, personal delivery service. These deliveries will take place on a Tuesday and Friday.
Areas covered include: Yateley; Sandhurst; Fleet; Camberley; Frimley; Aldershot; Blackwater; Crowthorne; Wokingham; Hawley; Farnborough; Arborfield; Finchampstead; Bracknell; Odiham; Crondall; Brookwood; Pirbright; Bagshot & Chobham.
All other United Kingdom deliveries are subject to a £3.95 charge for standard delivery (3-5 working days).
For international deliveries please contact firstname.lastname@example.org
Orders received will be dispatched within the next working day.